Aspire Health is the nation’s leading non-hospice community-based palliative care provider. Aspire specializes in providing an extra layer of support to patients facing a serious illness through an ambitious palliative care program focused on caring for patients in their homes and outpatient clinics. Aspire’s clinicians are experts in providing patients with relief from the symptoms, pain, and stress of a serious illness; helping patients and caregivers navigate the healthcare system; guiding patients and caregivers through difficult and complex treatment choices; and providing emotional and spiritual support to patients and their families. Our core values are Clinical Excellence, Compassion, Teamwork, and Going the Extra Mile!
The Patient Enrollment Specialist is a position that is focused on reaching out to prospective patients to explain Aspire’s services, while addressing a variety of inquiries and gathering feedback to schedule patient’s initial in-home appointment.
The Patient Enrollment Specialist has an ability to react very quickly and be nimble in providing responses and meeting the needs of the patient and our internal team members in a timely, calm, and professional manner.
Our Care Center is in downtown Nashville and is comprised of Care Support teams. Each Care Center team is comprised of Care Support Specialists, Registered Nurses and Social Workers. This role works in close collaboration with the other clinical team members. The Patient Enrollment Specialist reports directly to the Patient Enrollment Specialist Supervisor. Our teams are known for providing an exceptional focus on service for our patients, and bringing an energy, eagerness, and capacity to tackle complex problems and tasks each day.
You are the first person our newly referred patients interact with at Aspire. Your mission is to develop a deep level of trust for patients in the most vulnerable chapter of life, understanding their needs, engaging the patient on how Aspire can best support them & their families, and orchestrating the initial engagement with our clinical team. Major activities include: making outbound calls for prospective patients, and working to ensure the efficient scheduling of initial in-home appointments . Ensuring that the patient receives a detailed explanation of Aspire’s services, expedite emergency clinical calls as needed. Process new appointments or changes to existing appointments. Demonstrate compassion for individual needs, attention to detail, and collaborating with other team members are critical success factors of this role. Demonstrate a high level of professionalism and continuous improvement while participating in the call quality monitoring processes. Complete ongoing training and coaching programs for further skills development. Work collaboratively and efficiently with other corporate and field based team members to ensure patients receive exceptional service. Document accurate and concise patient/family feedback and special needs during each call in our computer systems, enabling our market-based clinicians to provide excellent care during each appointment.
A successful candidate will have a high school diploma (required) or bachelor’s degree in either a business or health science field or at least 3-5 years of comparable work experience. Previous experience and success in exceeding individual and team goals in a fundraising or telephonic sales position with expertise in Business Development. Can multi-task and balance multiple, competing priorities. An exceptional customer service orientation featuring an empathetic, compassionate, and professional demeanor with each interaction. Tenacious problem solver, with demonstrated capacity to embrace complex problems and arrive at effective solutions in a timely manner. Remains positive and keeps forward momentum when faced with challenges and conveys that attitude to the team and to colleagues. Demonstrates short and long term persistence in meeting objectives and personal development. Embraces change and constantly stretches one’s comfort zone in the spirit of constant improvement. Excellent communicator with an uplifting, and personable manner with outstanding phone etiquette. Excellent written communication skills with success in providing notes, updates, and written communications via computer systems. Working knowledge of the healthcare industry (strongly preferred). Excellent data-entry skills and proven ability to navigate multiple computer screens. Bilingual (is a plus).