• Care Support Specialist Team Lead

    Job Locations US-TN-Nashville
    Category
    Care Center
  • Overview

    Aspire Health is the nation’s largest community-based palliative care provider. Aspire specializes in providing an extra layer of support to patients facing a serious illness through an ambitious palliative care program focused on caring for patients in their homes and outpatient clinics.  Aspire’s clinicians are experts in providing patients with relief from the symptoms, pain, and stress of a serious illness; helping patients and caregivers navigate the healthcare system; guiding patients and caregivers through difficult and complex treatment choices; and providing emotional and spiritual support to patients and their families.

     

    The Care Support Specialist Team Lead provides coaching, mentoring, and training to team members. The CSS Team Lead will carry a census lower than other team members, but will be responsible to cover for team member PTO or call outs. These team members provide primary contact for those who utilize Aspire’s services, including patients, our clinicians, and family caregivers.

     

    Specifically, the Care Support Specialist Team Lead is responsible for supporting the CSS Supervisor and fellow team members to achieve home-based care and schedule visits according to the needs of the patients. The Team Lead listens to feedback from team members, helps identify areas for improvement to share and work with Supervisor to promote change.

    Responsibilities

    • Provide exceptional mentorship to your team in non-clinical matters
    • Provide operational insight by listening to feedback from team members
    • Provide coverage with other team leads for call outs and PTO of team members
    • Assist in coverage of CSS Supervisor in their absence
    • Identify areas for improvement, best practices, ensuring the team is focused on solutions, and work with your Supervisor to promote change
    • Assist Supervisor with coaching, mentoring, and developing team members
    • Communicate daily with Supervisor on team performance and daily coverage as needed
    • Facilitate team participation in team meetings and assist in leading them with Supervisor
    • Job shadowing and training of new employees, working closely with them to ensure they are rapidly achieving productivity measures and having a positive impact on our patients and market providers
    • Perform miscellaneous job-related duties as assigned
    • Regular attendance is an essential function of the job

     Knowledge/skills/abilities:

    • Ability to multi-task and balance multiple, competing priorities, yet is still able to balance that energy and drive with sensitivity
    • Extremely strong work ethic
    • Working knowledge of the healthcare industry is essential, particularly in the aspects of medical scheduling and practice operations
    • Demonstrated ability to collaborate with a number of different types of colleagues serving a number of different roles
    • Remains positive and keeps forward momentum when faced with challenges and conveys that attitude to peers
    • Excellent oral and written and communication skills with the demonstrated ability to ensure that each of your interactions is effective and meaningful
    • An exceptional customer service orientation featuring an empathetic, compassionate, and professional demeanor with each interaction
    • Tenacious problem solver, with demonstrated capacity to embrace complex problems and arrive at effective solutions in a timely manner
    • Thrives on a fast-paced environment that relies on the ability to multi-task and balance multiple, competing priorities, yet is still able to balance that energy and drive with sensitivity and compassion

    Qualifications

    • Bachelors required, preferably in Business, Finance, or Health Care
    • A minimum of 3 years healthcare experience required, preferably in a Chronic Care, Palliative, or Hospice based environment

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