Aspire Health is the nation’s largest community-based palliative care provider. Aspire specializes in providing an extra layer of support to patients facing a serious illness through an ambitious palliative care program focused on caring for patients in their homes and outpatient clinics. Aspire’s clinicians are experts in providing patients with relief from the symptoms, pain, and stress of a serious illness; helping patients and caregivers navigate the healthcare system; guiding patients and caregivers through difficult and complex treatment choices; and providing emotional and spiritual support to patients and their families.
The Care Support Specialist Team Lead provides coaching, mentoring, and training to team members. The CSS Team Lead will carry a census lower than other team members, but will be responsible to cover for team member PTO or call outs. These team members provide primary contact for those who utilize Aspire’s services, including patients, our clinicians, and family caregivers.
Specifically, the Care Support Specialist Team Lead is responsible for supporting the CSS Supervisor and fellow team members to achieve home-based care and schedule visits according to the needs of the patients. The Team Lead listens to feedback from team members, helps identify areas for improvement to share and work with Supervisor to promote change.